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| About Us Matthews Electronics is a UK registered company based in Birmingham. With friendly, helpful staff in store and on the phone, we hope that your shopping experiences with us are second to none. If you have any questions or comments, please do not hesitate to get in touch: Matthews Electronics Doctor Watson House 115 - 121 Sherlock Street B5 6LT United Kingdom Phone: 0121 693 1941 Fax: Email: sales@4DJ.co.uk VAT Reg. Number 110 3133 48 |
| Making A Purchase To make a purchase is quick and easy. Just select the items you wish to buy and place them into your shopping cart. You can remove items, adjust quantities and complete your purchase by selecting 'View Basket' on the top menu bar of the site. During the 'Checkout' stage, we'll need a few details off you so that we can dispatch your items correctly or get in touch should anything need to be checked. We accept most major credit cards within the UK and can take payment via the website (www.4DJ.co.uk), e-mail, phone, bank transfer or post. If you have any questions regarding methods of payment, please get in touch. After you have placed your order, we will send you confirmation of it's receipt. Although we make every effort to ensure our prices are correctly published, prices are subject to change without notice. If we do need to make a price change to an ordered product, you will be notified and given the option to proceed with the order. An invoice will then be sent as receipt for your purchase. |
| Shipping And Handling Orders under 2kg are usually sent via Royal Mail. All other orders are delivered by courier. Unfortunately, we are unable to depatch items to locations in London. Shipping is calculated for mainland UK deliveries only. Additional charges may be incurred for shipping outside of this - please contact us for more details. For security purposes, we will only ship to the cardholders billing address. In order for us to ship your order correctly and securely you must: - Provide a valid contact number for use by the carrier (we cannot ship without it) - Examine your order BEFORE signing for it. Once signed for, claims cannot be made. - Refuse the item(s) if they are found to be damaged or unacceptable in any way. - Provide written authorisation for the courier to leave the order at a neighbour's address. - Make these conditions clear to any other person authorised to sign for your order. Remember, the carrier is legally obliged to allow a reasonable length of time for you to inspect your goods. Delivery charges are weight, size and value dependant and will be advised at the 'Checkout' stage. We will always try to ship in a manner that is quick, secure and cost effective. |
| Delivery Schedule We make every effort to dispatch your items on the day of your order (stock permitting) and you can expect to receive your goods within 48hrs of dispatch. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders Occasionally we may not have an item in stock and if this is the case, we will contact you with the option to back order the item, replace the item with an equivalent or cancel that item in the current order. If you choose to back order the item, it may delay the rest of your order as we try to dispatch items in such a way as to save you money on delivery. We can of course partially dispatch orders at your request. |
| Tax Charges All item prices are inclusive of the current VAT rate at time of purchase |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Most items (excluding consumables) come with a standard 12 month warranty covering manufacturing defects. Some items come with extended warranties. Clearance items only carry a 30 day warranty unless otherwise stated. To clarify the warranty on any item, please don't hesitate to contact us. |
| Reaching Us If you have any questions or comments, please do not hesitate to get in touch: Matthews Electronics Doctor Watson House 115 - 121 Sherlock Street B5 6LT United Kingdom Phone: 0121 693 1941 Email: Sales@4DJ.co.uk VAT Reg. Number 110 3133 48 |
| Privacy Policy Matthews Electronics do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Matthews Electronics conducts its business online in accordance with the Office of Fair Trading's Distance Selling Regulations. That is to say that you have the right to return any item purchased from this website for a refund within 7 days of receipt of your goods. This excludes consumable items such as bulbs, styli, batteries etc. and media such as CDs, DVDs etc. If you do wish to return an item, you must notify us and obtain a returns reference number. Please display this clearly on the package to be returned (-Please do not write on the item packaging - affix the returns reference using tape so as not to damage the packaging-) Items returned without a reference number may have their delivery refused. In the event of an item needing to be returned to us, you have a statutory duty of care to ensure the good condition of the item and its components. Applying this principle to the items available for sale on this site means that all associated cables, documentation and packaging is required to be kept in original condition. To ensure the safe transit of returned items, please repackage them in the manner that they were dispatched and insure the parcel for the amount paid for the items. Refunds will only be issued if the item has been kept in the condition that it was delivered in, returned in full and not altered or interfered with in any way (including all seals intact) Please send returns to: FAO: Returns Department RETURNS REFERENCE NUMBER Matthews Electronics Doctor Watson House 115 - 121 Sherlock Street B5 6LT United Kingdom For a returns reference number, call: 0121 693 1941 or e-mail: Sales@4DJ.co.uk None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |